Refund and Returns Policy

Effective Date: June 2026

Overview

At Joe’s Coffee on Post, we want every customer to enjoy our coffee with confidence. If there is an issue with your order, we’re committed to making it right.

We encourage customers to review their orders carefully before confirming payment. Once an order is placed and prepared, it cannot be returned.

If you believe there is an issue with your order, please inform our staff immediately upon pickup.

Refund Eligibility

Because coffee is a consumable food product, we generally do not accept returns on opened or used items for health and safety reasons.

Refunds or replacements may only be provided under the following circumstances:

Incorrect order prepared
Missing items
Product quality concerns
Damaged or spilled drinks upon pickup caused by staff handling

Pickup Policy

Customers are responsible for picking up orders during operating hours.

Orders not claimed within a reasonable timeframe may no longer be suitable for quality service and may not qualify for replacement or refund.

Cancellations

Orders may only be canceled if preparation has not yet started. Once the order is being prepared, cancellation requests can no longer be accommodated.